This privacy notice discloses the privacy practices for UMA Distributors, LLC, a Florida limited liability company d/b/a UMA® Solar (the “UMA® Solar,” “we,” or “us”) with respect to the website www.umasolar.com (the “Website”). This privacy notice applies solely to information collected by the Website. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. Your access or use of this Website indicates your agreement to this policy and your express consent to all of the terms herein. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes; therefore, please check the policy periodically for updates.

UMA® Solar recognizes that our employees, and the individuals who represent companies with whom we conduct business, value their privacy. We respect your right to privacy and it is our goal to prevent the misuse of your personal data.

Information Collection, Use and Sharing

Personal data means any information that may be used to identify an individual. This includes but is not limited to, first and last name, email address, mailing address, telephone number, date of birth and/or other personal information that may be required in order for us to provide a service you request or may have requested through our websites.

We are the sole owners of the information collected on this Website. We only have access to or collect information that you voluntarily give us via email, the use of the Website (including filling in any forms on the Website), or other direct contact from you. We will not sell this information to anyone.

We will use your information to respond to you regarding the reason you contacted us, and we may share your information:

with our subsidiaries or affiliates;
with our contractors, service providers, and other third parties we use to support our business, including our dealer network
outside of our organization, as necessary to fulfill your requests (including, without limitation, to receive estimates and repair services from licensed installers);
with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of UMA® Solar’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by UMA® Solar about our Website users is among the assets transferred;
for any other purpose disclosed by us when you provide your information;
to comply with any court order, law, or legal process, including to respond to any government or regulatory request; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of UMA® Solar, our customers, or others.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You will be able to browse our Website anonymously unless you have indicated that you are a licensed dealer within our network or you complete a dealer login within the Website. In some circumstances we may request you to provide personal data. Your response to those requests are strictly voluntary, but may be necessary to conduct business with us through the Website. UMA® Solar uses this personal data to customize certain areas of our Website. We may also use your personal data for other business purposes, such as alerting you to products and services that can assist you in your business.

Certain web pages on the Website require a username and password in order to access. The use of those web pages and the downloadable information on such web pages, may be governed by a written agreement between you and UMA® Solar. Unless you request your personal data to be deleted, it may be retained by UMA® Solar, pursuant to applicable laws, to (i) verify compliance with the agreement, (ii) track software and documents you download, or (iii) track page visits and usage of other applications available on the Website.

We may also receive your personal data from our business partners and suppliers, who each may maintain separate privacy policies. We encourage you to read the privacy policies of any other party that collects personally identifiable information.

Security and Storage of Data

We take precautions to protect your information and have put in place appropriate procedures to prevent unauthorized access to your data and maintain personal data accuracy. Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, therefore any transmission remains at your own risk.

The data collected from you as a result of your use of the Website is transferred to or stored at a location in the USA. By submitting your personal data, you agree to this transfer, storing or processing. The USA may not have the same data protection laws as other jurisdictions. While the General Data Protection Regulation or any other data protection law governing jurisdictions outside of the USA may not apply to any transfer of data input or delivered by you and received, processed, used, or stored by us, you may be permitted to do the following:

access to your personal data and to certain other supplementary information that this policy is already designed to address
require us to correct any mistakes in your information which we hold
subject to application record and data retention laws or regulations, require the erasure of personal data concerning you in certain situations
receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal data concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal data
otherwise restrict our processing of your personal data in certain circumstances
assert a claim for damages caused by our breach of any applicable data protection laws.

If you would like to take any of the foregoing actions, please:

contact us using our contact information details in the Contact Us section below
provide us with enough information to identify you, which may include proof of your identity and address. In some cases we may request one or more identification documents, such as a copy of your driver’s license, passport and a recent utility or credit card bill; and
provide us with the information to which your request relates.

We will hold all the data we collect from your use of the Website for so long as we have a contractual obligation to do so or until we receive a written request by you to dispose of your personal information; provided, however, that we will not dispose of any of your personal information if such disposal would violate any applicable law or regulation.

Information Collected through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
We use “cookies” on the Website. A cookie is a piece of data stored on a Website visitor’s hard drive to help us improve your access to the Website and identify repeat visitors to our Website. Cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Usage of a cookies is in no way linked to any personally identifiable information on our Website. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit UMA® Solar, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Website User Age

By using the Website, you represent that you are at least eighteen (18) years of age and have the legal capacity and authority to enter into a binding contract on behalf of yourself or your company, as applicable.

Links

This Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Personal Data

UMA® Solar wants to ensure that any personal data you provide remains accurate. If you have changes to your personal data, you can review and update your company information by logging into the dealer login on the Website with your username and password, or by sending a request to marketing@umasolar.com. To protect your privacy and secure your personal data, we will also take responsible steps to verify your identity before making any corrections.

Contact Us

We value your opinion and feedback. If you have any questions or comments about this privacy policy, please send them to info@umasolar.com.

Policy Compliance

UMA® Solar reserves the right to update our policy from time to time without notice to you. We recommend that all visitors and users of this Website review our privacy policies from time to time to learn of any new privacy practices or changes to our policy. Your continued use of the Website indicates your acknowledgement and acceptance of any changes to the UMA® Solar privacy policy.

Effective – June 2018

UMA Solar - Orlando

4.1

Based on 14 reviews

review us on

Roger Horton

20:57 14 Sep 20

We had panels installed by Green Energy Inc. Solar in AZ in 2013. This year some of the panels developed a leak. We... started calling the end of March 2020 for someone to look at them. They came out in April and took pictures, and then took pictures 2 more times. We called them multiple times and got told the paperwork was in or the warranty person (Bruno) was not available. Multiple times (our cell phone records for March thru June show 18 phone calls) we got disgusted and called headquarters in FL and talked to a sales rep who got the elusive Bruno to call us on 7/27. He said there were no records of us calling or pictures except for 4/19. On 7/29 three guys came, looked at the panels and took more pictures. We hadn't heard anything so on 9/4 I left a message for Bruno. On 9/8 I talked to Kathy who said I had to talk to Bruno. He called back later and said things were still in process. AWFUL SERVICE!!!!!!read more

Ross Bond

21:20 10 Feb 20

We are very happy with our solar pool heater installation. UMA provided the panels to our local installer and they've... worked great. We are now year-round pool users, even during "winter" here in Florida.read more

Richard Clagett

16:14 17 Jan 20

Trying to reach them for a warranty repair and have used the web site to leave a message and left phone message to... leave a message and I have no response from them or their dealer who installed my system in 2013.Are they still in business?read more

fralson sanchez

21:32 06 Jan 20

Still trying to get one of the engineers to fix my home plans for the third time.

Shauna D

23:20 25 Jun 19

We initially had our Heliocol pool system installed in 2016. Even though we live in AZ, we LOVE the extended swimming... season it provides. Instead of swimming from June thru Sept, we now can swim from March thru Nov! Last Aug during a storm we found out our system was installed incorrectly. It lifted up our system in several areas, pouring rain water into our attic and out a ceiling vent in our dining room flooding it and our family room. Knowing the installation was still covered under warranty, we called the installers here in Phx (Green Enegy aka Helicol West) and were told that the manager would be out that day to inspect and help us. He never came. After 4 days of calls and 2 more storms, we had no choice but to call our homeowners ins who immediately sent out a restoration company to start repairs. They tarped our our roof, removed the drywall and insulation from ceilings and walls. They planned to have the roofers remove and re-install our system, but knowing that this would void our warranty we contacted Helicol UMA in FL. Mind you, the only authorized installers in Phx were the ones that installed it incorrectly in the first place (not screwing into the joists) AND failed to come out to fix it, so needless to say we did not want them out ever again. From my very first phone call with UMA, something hit me as strange....they listened to my story and actually seemed to care. I was transferred to the Regional Sales Manager, Mike Kozlowski. After listening to our situation he then referred us to a guy in Tuscon (Dan). Instead of just giving me his number, Mike called him to explained the problem to Dan, who then called us to make arrangements to remove the system and replace it using new brackets so this wouldn't happen again after our roof was totally repaired. Weeks after he installed it, it rained and our dining room ceiling was once again WET! Hubby went in the attic and saw water coming through roof where he had missed the joist. We contacted Dan and he came up to fix the hole. He assured us that there were no more holes. Said he would come back in 4 days to repair the ceiling. Dan never came back. About 3 weeks later we had another contractor in our attic that said "Are you aware you have 5 holes in your roof that daylight is coming through!?" He took pics and I sent them to Dan telling him he has had plenty of time to fix our ceiling and now our roof needs to be repaired one more time. Not knowing what to do, we called Mike back at UMA to explain our newest issue. He was amazed that this could happen TWICE to us and expressed his deepest apologizes. He told me that he was coming to Phx in 2 weeks and asked to stop by to see the install and meet us. We agreed. He drove an hour to our home. He reviewed the photos from our first install fail and then went on the roof to see the re-install. Was appalled at the terrible install job and the fact that Dan did not use brackets like he had been instructed to by UMA and he had some of the parts on wrong. He was speechless. He asked how we felt about having the first company come back out to remove and reinstall the system one more time. We said absolutely not! My husband jokingly said we would pay for Mike to fly out from CA to remove our system so he could repair the roof (he owned a roofing company about 20 years ago). Mike took him up on that and made arrangements to fly out on UMAs dime, not ours. Shipped all the supplies out. He stayed with us for 4 days and him and my husband removed the system, repaired the roof correctly and re-installed the system better than ever! He went above and beyond what any RSM or any company would be expected. This was not UMA's fault, nor their problem. They not only produce a great product, but they care about the people that have purchased them. All companies should model their customer service practices after UMA. Don't have anything good to say about Green Energy or Dan, but can't say enough about UMA and Mike Kozlowski. Mike is a great guy with an amazing heart and now, a life long friend!read more

Steve Jenkins

22:31 16 May 18

Advanced Conservation Systems, Inc. has been installing UMA Solar Heliocol solar pool heating panels for many years,... and they have been proven to resist the rigorous climate here in the desert. We have had a wonderful relationship with this company and stand by the longevity of their products. I would absolutely recommend purchasing from them.read more

Tom Brannam

14:30 16 May 18

WarmSwim has worked with UMA solar for years now. People, Product, Process! Their people truly care and make all the... difference. Mike Kozlowski is one of the most passionate and sincere individuals in the solar pool heating industry. The Heliocol product is superior to all other solar collectors on the market and the ordering process is easy. The ongoing support and (honest) warranty is what sets UMA apart from the others. Thanks UMA!read more

Courtney Corda

23:19 16 Apr 18

We've been installing UMA Solar (SunStar Solar Pool Heating) systems for more than 5 years and we continue to be... impressed with the quality and reliability of the products. They are a good company to work with. They are out of Florida. Happy to be one of their dealers.read more

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